Privacy policy

Privacy Policy

Welcome to our webshop dedicated to the sale of essential oils and hydrolates. This privacy policy explains how we collect, use, share, and protect your personal data when you use our website and services. By using our website, you accept the practices described in this privacy policy.

1. Data We Collect

1.1. Personal data you provide to us:

  • When you register: Name, surname, email address, postal address, phone number.

  • When making a purchase: Payment information, including credit card or other payment data.

  • When contacting our support: Information you provide via email, phone, or other communication methods.

1.2. Data collected automatically:

  • Usage data: Information about how you use our website, including IP address, browser type, operating system, access time, viewed pages, and clicked links.

  • Cookies: Small files stored on your device to enhance user experience. More information is available in our Cookie Policy.

2. How We Use Your Data

2.1. To process orders: We use your personal data to process and deliver your orders, including sending confirmations and order status updates.
2.2. For customer support: We use your data to respond to your inquiries, resolve issues, and provide assistance.
2.3. To improve services: We analyze how you use our website to enhance our services, tailor content, and improve user experience.
2.4. For marketing purposes: With your consent, we may send promotional materials, news, and special offers via email. You can unsubscribe at any time.
2.5. Legal compliance: We use your data to fulfill legal obligations, prevent fraud, and protect our rights and property.

3. Sharing Your Data

3.1. With service providers: We share your data with third parties who provide services on our behalf, such as delivery, payment processing, and marketing. They only have access to data necessary for their services and are bound to confidentiality.
3.2. With business partners: We may share your data with our business partners for marketing and promotions, but only with your consent.
3.3. Legal obligations: We may disclose your data if legally required or in response to a valid legal request.

4. Data Protection

4.1. Security measures: We implement various technical and organizational measures to protect your data from unauthorized access, loss, or destruction. Our website uses SSL encryption during data transmission.
4.2. Data retention: We retain your data as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

5. Your Rights

5.1. Right of access: You have the right to request a copy of your personal data that we hold.
5.2. Right to rectification: You have the right to request correction of inaccurate or incomplete data.
5.3. Right to erasure: You may request deletion of your data, provided no legal obligation exists to retain it.
5.4. Right to data portability: You have the right to request the transfer of your data to another service provider.
5.5. Right to object: You can object to the processing of your data for direct marketing purposes.

6. Cookies

We use cookies to enhance user experience, analyze website traffic, and personalize content. More information on how we use cookies and how to control them can be found in our Cookie Policy.

7. Changes to the Privacy Policy

We reserve the right to amend this privacy policy at any time. All changes will be posted on this page and become effective immediately upon publication.

8. Contact Information

If you have any questions or requests regarding this privacy policy or how we handle your personal data, please contact us:

Thank you for using our website! We value your trust and are committed to protecting your privacy.

Cookie Policy

Welcome to our webshop dedicated to the sale of essential oils and hydrolates. This cookie policy explains what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, and how to manage cookie settings. By using our website, you agree to the use of cookies in accordance with this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They allow the website to recognize your device and remember your preferences and actions (such as login, language, font size, and display settings) over a period of time.

2. How We Use Cookies

We use cookies to enhance your experience, analyze website traffic, and customize content and ads. Cookies help us:

  • Remember your settings and preferences between visits.

  • Improve website speed and security.

  • Enable features such as the shopping cart.

  • Analyze site traffic and user behavior.

  • Customize content and ads to match your interests.

3. Types of Cookies We Use

3.1. Strictly necessary cookies:
These cookies are essential for the website to function and cannot be turned off. They are usually set in response to actions like setting privacy preferences, logging in, or filling out forms.

3.2. Performance cookies:
These cookies allow us to count visits and traffic sources to measure and improve site performance. They help us understand which pages are most popular and how users navigate the site.

3.3. Functional cookies:
These cookies enable enhanced functionality and personalization. They may be set by us or third-party providers whose services we have added to our site.

3.4. Targeting and advertising cookies:
These cookies may be set by our advertising partners. They may be used to build a profile of your interests and show you relevant ads on other websites.

4. Third-Party Cookies

We also use third-party cookies to collect information about your use of the website and display personalized content and ads. For example, we use Google Analytics for traffic analysis and Facebook Pixel for ad customization.

5. How to Control Cookie Settings

5.1. Browser settings:
Most browsers allow you to control cookies through their settings. You can set your browser to reject cookies or notify you when cookies are being sent. Note that disabling cookies may affect site functionality.

5.2. Cookie management tools:
Our website offers a cookie management tool that lets you choose which types of cookies you accept. You can access these settings by clicking the “Cookie Settings” button at the bottom of the page or during your first visit.

6. Changes to the Cookie Policy

We reserve the right to modify this cookie policy at any time. All changes will be posted on this page and take effect immediately. Please check this page regularly to stay informed.

7. Contact Information

If you have any questions or requests regarding this cookie policy or how we use cookies, please contact us:

Thank you for using our website and trusting us with your privacy.