Terms of service

Terms of Use

Welcome to the "Etermus" web shop, which specializes in the sale of essential oils and hydrolates. Please read these Terms of Use carefully before using our online store/website and services. By using our website/store, you fully accept these Terms. If you do not agree with any part of these Terms, please do not use our website/store.

1. General Terms

1.1. These Terms of Use (hereinafter: “Terms”) regulate the rights and obligations between “Etermus” (hereinafter: “Seller”) and the users of the website/store (hereinafter: “Customer”).

1.2. By using this website/store, the Customer confirms that they have read, understood, and accepted these Terms.

1.3. The Seller reserves the right to amend these Terms at any time. All changes will be published on the website, and it is the Customer's responsibility to check them periodically. Continued use of the website after changes are published constitutes acceptance of those changes.

2. User Registration

2.1. User registration is not required to make a purchase but allows for a faster and easier ordering process.

2.2. When registering, the Customer is required to provide accurate and complete information. The Customer is responsible for keeping their account information confidential.

2.3. The Seller reserves the right to deny registration or terminate a user account in the event of a violation of these Terms or other irregularities.

3. Product Offer

3.1. All products displayed on the website are available while supplies last.

3.2. The Seller strives to provide accurate product information but cannot guarantee that descriptions, images, or other content are always entirely accurate, complete, or up to date.

4. Prices and Payment

4.1. All prices on the website are expressed in Euros, unless stated otherwise.

4.2. The Seller reserves the right to change prices without prior notice. The prices valid at the time of order will apply.

4.3. Payment can be made via credit cards or other methods listed on the website.

5. Orders

5.1. The Customer may order products via the website. After placing an order, the Customer will receive an order confirmation by email.

5.2. The Seller reserves the right to reject an order for valid reasons, such as inaccurate information or product unavailability.

6. Delivery

6.1. Delivery is carried out within the territory of Croatia, depending on the delivery terms specified on the website.

6.2. Delivery costs are listed on the website and added to the total order amount.

6.3. Delivery times may vary depending on the Customer’s location and product availability. The Seller will aim to deliver products as quickly as possible.

7. Returns and Complaints

7.1. The Customer has the right to return purchased products within 14 days of receipt, without providing a reason. Products must be unopened and undamaged.

7.2. Return shipping costs are the responsibility of the Customer unless the return is due to a Seller error or product damage.

7.3. In case of a complaint, the Customer must contact the Seller using the contact information provided on the website and describe the reason for the complaint.

8. Personal Data Protection

8.1. The Seller is committed to protecting the Customer’s personal data in accordance with applicable laws and regulations.

8.2. Detailed information about the collection, use, and protection of personal data is available in our Privacy Policy.

9. Limitation of Liability

9.1. The Seller shall not be liable for any damage arising from the use or inability to use the website or products purchased through the website, except in cases of intent or gross negligence.

9.2. The Seller does not guarantee that the website will always be available or error-free.

10. Governing Law and Jurisdiction

10.1. These Terms are governed by the laws of the Republic of Croatia.

10.2. Any disputes arising from or related to these Terms will be resolved by the competent court in Zagreb, Croatia.

11. Contact Information

11.1. For any questions or concerns regarding these Terms, the Customer may contact the Seller at:

Thank you for using our website!